Improve performance across your frontline or operational teams
We help senior leaders improve performance in their most important KPIs, by identifying what top performers do differently, then putting the right routines in place to make those behaviours the team standard.
Our approach is grounded in behavioural science. We’ve refined it since 1997 through work with 70+ organisations. Clients have improved the KPIs that matter most by 11%+ within 6 months, while improving employee engagement.
We work online with clients anywhere. Here’s what clients have achieved:
“Productivity increased, decreasing wait times and rework. This decreased overtime by 65%, saving more than $200k a month. Customer complaints dropped to zero.”
Richard Petterson, Executive Leader Operations and Service Delivery, Queensland Urban Utilities
“Average Handling Time reduced from around 7 minutes to less than 5 minutes 30 seconds. This reduction led to a dramatic decrease in ‘average wait time’.”
George Van Ooyen, Group General Manager Client Service Support, Ministry of Social Development
“More new donors were signed up than we had hoped for, with a 40% increase in six months.”
Doug Gallagher, Director Donor Services, New Zealand Blood
“Within four months, fundraising revenue doubled across all channels.”
Devina Liddelow, People Capability & Change Manager, World Vision
“Sales increased by 20%.”
Simon Whyte, Managing Director, SKF New Zealand
“Sales conversion increased by 25%.”
Susy Goldner, Global Guest Contact Centre Manager, Virgin Australia
What would you like to do next?
See how our approach works — and how we identify what your top performers do differently and make those behaviours the team standard.
Learn about Brava — our experience, and the behavioural science behind our approach.
See what clients have achieved — performance improvements across industries and KPIs.
Book a call — to discuss the KPIs you want to improve, whether our approach is the right fit, and the performance improvement your teams could achieve.