43% increase in sales conversion at a multinational insurance company

The client organisation is obscured for confidentiality.

“Within 21 weeks of applying the Brava approach in two of our call centre campaigns, sales revenue increased by 278% in one of them, and by 281% in the other. When we applied it to another of our campaigns, sales conversion increased by 43% within a month.”

“Staff satisfaction increased, largely due to them seeing personal progress and the shift in performance. They were getting more ‘yesses’ from customers, and we were protecting more Kiwis.”