Welcome to the BravaTrak Blog
Bringing you tips on how to lead a higher performing sales team.
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Enjoy!
Blair Stevenson, founder of BravaTrak
How Psychological Safety Can Help You Lift Sales
How To Build Psychological Safety In 2 Steps
What Is Psychological Safety, And Why Is It The Key To High Performing Teams?
The Best Hybrid Working Model For Contact Centers
How Can You Improve The Productivity Of Agents Who Are Working From Home?
Why Measuring The Leadership Capability Of Team Leaders Lifts Contact Center Performance
The Common Problems With Cross-Selling In Contact Centers, And What To Do About Them
What Are The Do’s And Don’ts Of Cross Selling?
What Are The Benefits Of Cross Selling?
How Do You Increase Inbound Sales?
How Do Contact Centers Increase Sales?
3 Challenges Holding Back Revenue In Your Inbound Service Centers
How To Change Your Contact Center From A Cost Center To A Profit Center
Resilience Advice: The Philosophy That Helps Me When Times Are Tough
Quick Tip For Building Trust In Coaching Relationships
What Stanford University Can Teach Us About Coaching Questions
How To Start A Coaching Conversation
The Usefulness Of Asking Layered Questions In Your Call Center Coaching
What Are Good Coaching Questions
What Is The Difference Between Closed And Open Questions, And Why It’s So Important
The Common Mistake Managers Make When Using The GROW Model In Performance Conversations
Challenges With Using GROW Model Coaching For Performance
Problems With Using The GROW Model For Contact Center Coaching
The Relaxation Response: A Simple Meditation Technique To Reduce Your Work Stress
Lead vs Lag Measures - The Difference And Why It Matters In Your Contact Centers
It’s Time To Reduce Agent Attrition In Your Contact Centers
Quick De-Stressor To Reduce Call Center Stress
Why Agent Motivation Is Vital For Lifting Contact Center Performance
The Problem With Most Contact Center Coaching
A Better Way to Measure First Call Resolution In Your Contact Center
The Right Metrics To Manage Your Agents On
How More And Better Coaching Can Lift Agent Performance By 21%
The Power Of Purpose: How To Lift Agent Performance By 155%
What Google Can Teach Us About What Makes A Great Manager
What Apple Orchards Have To Do With Contact Centre Leadership